Refund Policy
Refund Policy
At Marketingcart, we strive to ensure that our customers are satisfied with the digital products and services we provide. However, due to the nature of digital downloads and data services, we have specific guidelines regarding refunds. Please review our refund policy carefully before making a purchase.
1. No Refunds on Digital Products
As our products consist of digital downloads, including templates, reports, ebooks, and marketing data, all sales are final. Once the product has been accessed, downloaded, or delivered, we do not offer refunds, returns, or exchanges. This is standard practice for digital goods to prevent unauthorized use or distribution.
2. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- Duplicate Purchase: If you accidentally make a duplicate purchase of the same product, we will issue a refund for the duplicate transaction.
- Incorrect Product Delivery: If you receive a product different from the one you purchased, you may request a refund or replacement.
- Technical Issues: If you encounter a technical issue that prevents you from accessing the product (and we are unable to resolve it), you may be eligible for a refund.
3. Refund Request Process
To request a refund for an eligible reason, please contact our support team within 7 days of your purchase. Include the following information in your request:
- Your name and contact details
- Proof of purchase (order number or transaction details)
- Reason for requesting a refund (along with any relevant evidence, such as screenshots in case of technical issues or incorrect product delivery)
Our team will review your request and respond within 5-7 business days.
4. Non-Refundable Situations
Refunds will not be issued for the following reasons:
- Change of Mind: We do not offer refunds if you change your mind after purchasing a product.
- Compatibility Issues: It is the customer's responsibility to ensure that the product is compatible with their software or system before purchasing.
- Misuse or Misunderstanding of Data: We do not offer refunds if the marketing data is not used as intended or if the buyer misinterprets the data.
- Unauthorized Use or Redistribution: Any unauthorized use or resale of the data will void any eligibility for refunds.
5. Exceptions
In certain cases, we may offer store credits or a product replacement instead of a refund, depending on the situation.
If you have any questions about this refund policy or if you need further assistance, feel free to reach out to us: